Frequently Asked Questions

 

What is LuxeHarbor?

LuxeHarbor is an online lifestyle store offering a curated selection of beauty, skincare, style, accessories, and home products for everyday living.

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Where does LuxeHarbor ship?

We currently ship to selected countries, including the United States.

Available destinations and shipping options are shown at checkout.

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How long does shipping take?

Estimated delivery time is generally 5–10 days, depending on the destination, product, and shipping carrier.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

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Is shipping free?

Free shipping is currently available to selected destinations.

Any applicable shipping options or charges will be displayed at checkout before you complete your purchase.

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How can I track my order?

When tracking is available, tracking information may be sent to you by email after your order has been shipped.

Please allow some time for tracking information to become active after dispatch.

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Can I return an item?

Eligible items may be returned according to our return policy.

Items generally need to be unused, in their original condition, and returned with original packaging when applicable.

Some products may have specific return restrictions or may not be eligible for return.

Please review our Shipping & Returns page for more information.

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What if my order arrives damaged or incorrect?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us before returning the item.

Please provide your order number, a description of the issue, and photos of the product and packaging when applicable.

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How will I receive my refund?

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Your payment provider may require additional processing time before the refund appears in your account.

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How can I contact LuxeHarbor?

You can contact us through the Contact page on our website.

For questions about an existing order, please include your order number so we can assist you more efficiently.

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Is LuxeHarbor a physical store?

No. LuxeHarbor is an online store, so our products and customer support are available online.

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Thank you for choosing LuxeHarbor.