Shipping & Returns

At LuxeHarbor, we want your shopping experience to be simple, clear and worry-free. Please review our shipping and return information before placing your order.

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Shipping

We currently offer shipping to selected countries, including the United States.

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Processing Time

Orders are processed after payment has been successfully confirmed.

Processing and handling times may vary depending on the product and supplier.

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Delivery Time

Estimated delivery time is generally 5–10 business days, depending on the destination, product and shipping carrier.

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays or other circumstances beyond our control.

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Shipping Cost

Free shipping is currently available to selected destinations.

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Available shipping options and any applicable charges will be displayed at checkout before you complete your purchase.

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Order Tracking

Once your order has been shipped, you may receive tracking information by email when tracking is available.

Please allow some time for tracking information to become active after the order has been dispatched.

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Returns & Refunds

We want you to be satisfied with your purchase.

If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible after delivery.

For eligible returns, items must generally be:

• Unused and in their original condition

• Returned with original packaging when applicable

• Accompanied by the order information

Some products may be subject to specific return restrictions or may not be eligible for return.

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Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear on your account.

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Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact our customer support team before returning the item.

Please include:

• Your order number

• A description of the issue

• Photos of the product and packaging, when applicable

This helps us review the situation and provide the appropriate solution as quickly as possible.

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Contact Us

If you have questions about shipping, returns or your order, please contact LuxeHarbor through our customer support channels.

We are happy to help.

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Thank you for shopping with LuxeHarbor.